You have worked so hard to get your business ready for the season to begin, but all of the fresh paint, landscaping and fancy new displays will not be a substitute for good customer service.
Nothing beats “Word of Mouth” if you want your business to do more than survive. Anyone can throw a chocolate mint on a tip tray, or retreat to autopilot with a perfunctory “Thanks”. However, with just a short phrase, “Thanks for (shopping, dining, staying) at . . . I hope you’ll stop in again.” that mint becomes a gift from a person that your customer will have to revisit, and more importantly, recommend that your friends visit.
This is a very simple lesson with a very powerful impact. This is a BEST PRACTICE, and its implementation should be a priority.